Privacy Policy

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NTACT Operations ("NTACT," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of visitors to our website www.ntactoperations.com (the "Site") and users of our services. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you, including specific rights under California law.

 

BY ACCESSING OR USING THIS SITE, AND BY CLICKING "ACCEPT" ON OUR COOKIE CONSENT BANNER (WHERE PRESENTED), YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, RECORDING, AND PROCESSING OF INFORMATION AS DESCRIBED HEREIN. WHERE REQUIRED BY APPLICABLE LAW, NON-ESSENTIAL COOKIES, SESSION RECORDING TECHNOLOGIES, CHAT FEATURES, AND SIMILAR TOOLS WILL NOT BE ACTIVATED UNTIL YOU HAVE PROVIDED YOUR AFFIRMATIVE CONSENT.

 

1. Information We Collect

We may collect the following categories of information:

• Identifiers: name, email address, phone number, IP address, account username, or similar identifiers.

• Commercial information: records of products or services purchased, obtained, or considered.

• Internet or network activity: browsing history on our Site, interactions with our Site, search history, and information regarding your interaction with our website, application, or advertisement.

• Geolocation data: approximate location derived from your IP address.

• Audio, electronic, or similar information: if you contact us by phone, chat, or video, call or chat recordings and transcripts (see Section 7, CIPA Notice, below).

• Professional or employment-related information: if you apply for a job or submit a business inquiry.

• Inferences: drawn from the above to create a profile reflecting preferences or characteristics.

 

We collect this information directly from you (e.g., forms you submit), automatically (e.g., cookies, analytics, chat tools), and from third parties (e.g., service providers, business partners)

 

2. Consent to Website Communications

By communicating with NTACT through this Site, including through contact forms, chat features, customer support tools, scheduling applications, or other electronic communications, you expressly consent to the collection, recording, monitoring, storage, analysis, and processing of such communications by NTACT and its authorized service providers for the purposes described in this Privacy Policy.

Where required by applicable law, such monitoring will occur only after your affirmative consent has been obtained.

 

3. How We Use Your Information

We use the information we collect to:

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• Provide, operate, and maintain the Site and our services;

• Respond to inquiries and provide customer support;

• Improve, personalize, and analyze use of the Site;

• Communicate with you, including marketing (where permitted and subject to opt-out);

• Detect, prevent, and investigate fraud, security incidents, and illegal activity;

• Comply with legal obligations.

 

4. How We Share Your Information

We may share personal information with:

• Service providers who perform functions on our behalf (e.g., hosting, analytics, customer support, payment processing); Business partners for joint offerings, where applicable;

• Affiliates within the NTACT corporate family;

• Legal and safety authorities when required by law, subpoena, or to protect rights, property, or safety;

• Successors in the event of a merger, acquisition, or sale of assets.

 

Authorized Service Providers. We engage third-party service providers that process personal information solely on our behalf and only for the purposes described in this Privacy Policy. These providers are contractually obligated to maintain the confidentiality and security of the information and may not use the information for their own independent commercial purposes except as permitted by applicable law.

 

5. Cookies and Tracking Technologies

Our third-party partners and we use cookies and similar tracking technologies to:

• Operate core Site functionality;

• Analyze traffic and usage patterns;

• Personalize content;

• Support advertising, remarketing, fraud prevention, website security, performance monitoring, accessibility, and customer support.

 

You can control cookies through your browser settings. Where required, we will display a cookie consent banner allowing you to accept or reject non-essential cookies before they are set. See Section 8 for information specific to session-recording and chat tools.

Where required by applicable law, non-essential cookies and similar technologies will not be activated until you have provided affirmative consent through our cookie consent banner or preference center. You may modify or withdraw your consent at any time through the cookie preference settings made available on the Site.

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6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information, subject to certain exceptions:

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• Right to Know — request disclosure of the categories and specific pieces of personal information we have collected, used, disclosed, or sold/shared about you, and the purposes and categories of third parties involved.

• Right to Delete — request deletion of personal information we have collected from you, subject to certain exceptions.

• Right to Correct — request correction of inaccurate personal information.

• Right to Opt Out of Sale/Sharing — opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising.

• Right to Limit Use of Sensitive Personal Information — direct us to limit the use of sensitive personal information (e.g., precise geolocation, government ID numbers) to what is necessary to provide the service.

• Right to Non-Discrimination — we will not deny goods/services, charge different prices, or provide a different level of service because you exercised a privacy right.

• Right to Appeal — if we deny your request, you may appeal our decision.

 

7. How to Exercise Your Rights

You have the right to access, correct, or delete your personal information. To do so, please contact us at hr@ntactops.com.

 

8. Notice at Collection

This Privacy Policy serves as that notice for information collected through the Site.

 

9. California Invasion of Privacy Act (CIPA) Notice — Website Communications

California's Invasion of Privacy Act restricts the recording or interception of electronic communications without the consent of all parties. This section provides notice of, and seeks your consent to, our use of the following tools:

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Session Replay / Analytics Tools: NTACT and its authorized service providers acting solely on NTACT's behalf may use third-party technologies,  and third-party tools that record aspects of your interaction with the Site (e.g., mouse movement, clicks, scrolling, form entries) to analyze and improve Site performance and user experience. 

 

We may also use technologies including:

• session replay

• chat widgets

• website analytics

• heat mapping

• visitor analytics

• clickstream analysis

• cookie technologies

• form analytics

• fraud detection

• conversion analytics

• behavioral analytics

• accessibility tools

• embedded videos

• CRM integrations

• customer support platforms

 

Where required by law, these technologies are not activated until the visitor has provided affirmative consent through the cookie preference banner.

 

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, satisfy legal and contractual obligations, resolve disputes, enforce our agreements, and protect NTACT's legal rights. Information that becomes subject to a litigation hold, governmental investigation, regulatory inquiry, audit, or legal proceeding may be retained beyond otherwise applicable retention periods until such matter has been fully resolved.

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11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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12. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16 without appropriate consent. If you believe we have inadvertently collected such information, please contact us so we can delete it.

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13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated as required by law.

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15. No Professional Relationship

Submission of information through this Site, including contact forms, requests for proposals, employment inquiries, or other communications, does not create any contractual, fiduciary, engineering, consulting, professional, attorney-client, or other special relationship between you and NTACT unless expressly agreed to in a written agreement signed by both parties.

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16. Governing Law

Except to the extent superseded by applicable privacy laws, this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles.

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17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

 

NTACT Operations

851 S Faudree Rd. Odessa, TX 79766

Email: hr@ntactops.com

Phone: (432) 563-0980